Refund Policy
Last updated: June 27, 2026
Refund Eligibility
At TV IP Canada, customer satisfaction is our top priority. We offer refunds under the following conditions:
- Technical issues that our support team cannot resolve within a reasonable timeframe
- Service not matching the description provided at the time of purchase
- Duplicate charges or billing errors
Refund Process
To request a refund, please contact our support team at support@tvipcanada.ca with the following information:
- Your account email address
- Order number or transaction ID
- Reason for the refund request
- Any relevant screenshots or documentation
Processing Time
Refund requests are typically reviewed within 48 hours of submission. Once approved, refunds are processed within 5-10 business days depending on your payment method and financial institution.
Non-Refundable Situations
Refunds may not be granted in the following situations:
- Issues caused by the customer's internet connection or device
- Account sharing violations
- Requests made after the eligible refund period
- Failure to contact support before requesting a refund
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us at support@tvipcanada.ca. Our team in Alberta, Canada is here to help ensure your complete satisfaction.